Last updated: September 16, 2026
Under the General Data Protection Regulation, you possess specific rights regarding your personal data. We are committed to facilitating the exercise of these rights in accordance with applicable law.
You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded or excessive. Otherwise, we will provide the first copy free of charge.
You have the right to request correction of information you believe is inaccurate. You also have the right to request completion of information you believe is incomplete.
You have the right to request erasure of your personal data under certain conditions. This is sometimes called the right to be forgotten. However, there may be legal grounds requiring us to retain certain information.
You have the right to request restriction of processing your personal data under certain conditions. When processing is restricted, we may store the data but not use it further without your consent.
You have the right to object to our processing of your personal data under certain conditions. This includes objecting to processing based on legitimate interests or for direct marketing purposes.
You have the right to request transfer of your personal data to another organization, or directly to you, under certain conditions. This applies to data you provided to us with your consent or for contract performance.
To exercise any of these rights, contact us using the information provided on our contact page. We will respond to your request within one month, though this period may be extended by two additional months for complex requests.
We process personal data under the following lawful bases:
We primarily operate within South Africa. If your data is transferred outside the country, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.
If you believe we have not handled your data properly, you have the right to lodge a complaint with a supervisory authority. We would appreciate the opportunity to address your concerns directly first, so please contact us initially.
For questions about GDPR compliance or to exercise your rights, reach us at [email protected].